Frequently Asked Questions
Everything you need to know about shopping with SAYA.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. Contact our support team to initiate a return label.
What payment methods do you accept?
SAYA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through the live chat feature on our website from 9 AM to 5 PM EST.